Contact us
For anything at all — bugs, billing, feature ideas, or a kid who wants to tell Dino something — email hello@icantelltime.com. We’re a small team, so replies usually take a day or two.
Quick fixes
Premium isn’t showing on a new device
Open the Grown-ups zone and tap Restore Purchases. Make sure the device is signed into the same Apple ID that bought the subscription.
Managing or cancelling a subscription
Apple handles all billing. Go to Settings → your name → Subscriptions → I Can Tell Time to change plans or cancel. Refund requests also go through Apple, at reportaproblem.apple.com.
Where is my child’s progress stored?
On your device — there’s no account and no cloud copy.
Heads up: deleting the app deletes its progress. If you’re switching devices, a full device transfer or backup restore brings progress along; deleting and reinstalling does not.
No sound?
Check the ring/silent switch and volume — Dino’s voice respects the silent switch. The listening questions need sound to be on.
Schools
Deployment, licensing, or DPA questions? Start at the schools page or email us with your district name.
More answers
The FAQ covers pricing, ages, languages, offline use, and more.