Contact us
For anything at all — bugs, billing, feature ideas, or a kid who wants to tell Dino something — email hello@icantelltime.com. We’re a small team, so replies usually take a day or two.
Quick fixes
Premium isn’t showing on a new device
Open the Grown-ups zone (Parent & Teacher on Android) and tap Restore Purchases. Make sure the device is signed into the same Apple ID or Google account that bought the subscription.
Managing or cancelling a subscription
Subscribed on this website? Every receipt, renewal and billing email from I Can Tell Time has a Manage subscription link. It opens your subscription page, where you can switch between monthly and yearly, update your card, download invoices or cancel in two taps. No account or password — the link is yours. Can’t find the email? Write to hello@icantelltime.com from the address you paid with and we’ll sort it the same day.
Subscribed in the app on iPhone or iPad? Apple handles all billing. Go to Settings → your name → Subscriptions → I Can Tell Time to change plans or cancel. Refund requests also go through Apple, at reportaproblem.apple.com.
Subscribed in the app on Android? Google Play handles all billing. Open the Play Store → your profile → Payments & subscriptions → Subscriptions → I Can Tell Time to change plans or cancel. Refund requests go through Google Play.
Where is my child’s progress stored?
On your device — there’s no account and no cloud copy.
Heads up: deleting the app deletes its progress. If you’re switching devices, a full device transfer or backup restore brings progress along; deleting and reinstalling does not.
No sound?
Check the ring/silent switch and volume — Dino’s voice respects the silent switch. The listening questions need sound to be on.
More answers
The FAQ covers pricing, ages, languages, offline use, and more.